Nutritious Choices for Happy, Healthy Pets

Privacy Policy

We respect your privacy and are committed to protecting the personal information you provide while using our website and services. This policy explains what information may be collected, how it may be used, how it is protected, and the choices available regarding your personal information.

1. Information We Collect

We may collect information such as your name, phone number, email address, delivery address, order details, and other information you voluntarily provide. This information may be collected when you place an order, contact support, request assistance, submit a return, or communicate with us.

2. How We Use Your Information

Your information may be used to process orders, coordinate deliveries, provide customer support, manage returns and refunds, respond to inquiries, maintain records, and communicate important order updates. We aim to use personal information only for reasonable purposes connected with providing products and supporting customer interactions.

3. Cash on Delivery

Orders are handled through Cash on Delivery only. Customers provide payment when the order is delivered. We do not require customers to submit credit card numbers, banking credentials, or other online payment details through the website when placing an order.

4. Data Security

We use reasonable administrative, organizational, and technical measures to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure. While appropriate precautions are maintained, no website, storage system, or method of information transmission can guarantee complete security in every possible circumstance.

5. Cookies & Analytics

Cookies and similar technologies may be used to support website functionality, remember preferences, improve browsing experiences, and understand general website usage. These technologies may collect limited technical or activity information to help maintain performance, identify problems, and improve the way website features operate.

6. Order & Delivery Information

Customer information may be used to confirm orders, verify delivery details, coordinate shipment, communicate delivery updates, and address delivery-related questions. Accurate information helps ensure successful order fulfillment and allows our support team to contact customers when clarification or assistance is reasonably required.

7. Information Sharing

We do not sell personal information to unrelated parties. Limited information may be shared with trusted service providers when reasonably necessary for delivery, website functionality, customer support, technical maintenance, or other operational requirements. Information shared for these purposes should be limited to what is reasonably necessary.

8. Marketing Communications

With appropriate consent, we may send promotional messages, product information, special offers, or other communications that may be useful to customers. Customers may choose to stop receiving promotional communications by following available unsubscribe instructions or contacting our support team with their request.

9. Data Retention

Personal information may be retained for as long as reasonably necessary to process orders, provide customer assistance, manage returns, maintain business records, resolve disputes, protect website operations, and satisfy applicable requirements. When information is no longer reasonably required, appropriate steps may be taken to remove it.

10. Your Rights

Depending on applicable requirements, you may request access to, correction of, or deletion of certain personal information associated with your interactions. Requests can be submitted to our support team. We may need to verify the request before making changes to protect customer information.

11. Children's Privacy

Our website and services are not intended to knowingly collect unnecessary personal information from children. If we become aware that personal information has been provided improperly, reasonable steps may be taken to review and remove the information where appropriate, subject to applicable requirements.

12. Third-Party Services

Third-party providers may assist with delivery, website operations, technical services, analytics, customer support, or other necessary business functions. These providers may receive limited information required to perform their assigned services and are expected to handle such information responsibly and only for appropriate operational purposes.

13. Account Information

If account features are available, customers are responsible for providing accurate information and maintaining reasonable security over their account details. Customers should notify our support team if they believe their account information has been accessed or used without authorization.

14. Data Accuracy

Customers are responsible for providing complete, accurate, and current information when placing orders or contacting support. Accurate names, telephone numbers, email addresses, and delivery details help prevent communication problems, unsuccessful deliveries, order delays, and difficulties when handling returns or other customer requests.

15. Privacy Preferences

You may contact our support team to request changes to certain communication preferences or personal information, where applicable. We will make reasonable efforts to review and address valid requests. Some information may need to be retained when required for legitimate records or operational purposes.

16. Policy Updates

We may update this Privacy Policy when our services, website functionality, information-handling practices, or applicable requirements change. Updated information will be made available through the relevant policy section. Customers are encouraged to review this policy periodically to remain informed about current privacy practices.

17. Data Protection

We follow reasonable practices designed to maintain the confidentiality, integrity, and availability of customer information. Access may be limited to individuals or service providers who reasonably require information to perform their responsibilities. Appropriate precautions are taken to reduce unnecessary access, misuse, or disclosure.

18. External Links

Our website may contain links or references to external websites, services, or resources operated independently by third parties. We do not control their privacy practices or information-handling procedures. Customers should review the privacy policies of external services before providing personal information through those websites.

19. Communication Records

Information from customer communications may be retained when reasonably necessary to respond to inquiries, resolve complaints, manage orders, document support requests, or improve service quality. Such records may help our team understand previous interactions and provide consistent assistance when customers contact us again.

20. Information Protection During Returns

Information associated with return or refund requests may be used to verify the original order, confirm product details, communicate instructions, and complete the applicable review. Customers should provide only accurate information needed to process the request and should avoid submitting unnecessary personal details.

21. Responsible Information Use

We expect customers to provide information responsibly and only submit details necessary for ordering, delivery, returns, or support. Customers should not provide another person's personal information without appropriate authorization. Providing inaccurate, misleading, or unauthorized information may interfere with order processing and customer assistance.

22. Privacy Inquiries

If you have questions or concerns about the collection, use, storage, or handling of your personal information, you may contact our customer support team. Please provide enough information to help us understand your request, while avoiding unnecessary disclosure of sensitive personal information during communication.

23. Consent

By accessing and using the website or placing an order, you acknowledge that you have reviewed this Privacy Policy and understand how information may be handled for the purposes described. Where consent is required for a particular activity, it will be requested as appropriate.

Terms & Conditions

These Terms & Conditions govern your use of our website, products, and services. By accessing the website, placing an order, or using available services, you acknowledge that you have read, understood, and agreed to follow these terms and any related policies provided for customers.

1. General

These terms establish the general rules for using our website, browsing products, placing orders, receiving deliveries, and requesting customer assistance. By continuing to use the website, customers agree to follow these requirements. We may make reasonable changes when necessary to improve services or procedures.

2. Eligibility

Customers must provide accurate information and meet applicable requirements when placing orders. Users who require parental or guardian permission should obtain appropriate authorization before using available services. We may decline requests where submitted information is incomplete, inaccurate, misleading, or inconsistent with applicable ordering requirements.

3. Orders

All orders are subject to product availability, information verification, and confirmation. We may accept, modify, or cancel an order when products become unavailable, submitted details are incorrect, or circumstances prevent fulfillment. Customers should review product information and delivery details carefully before confirming orders.

4. Payment Method

Cash on Delivery is the only payment method used for orders. Customers must have the required order amount available when the delivery is made. Orders are not completed through online payment methods. Customers should ensure that payment is ready before accepting the delivered package.

5. Product Information

We make reasonable efforts to provide accurate product names, descriptions, specifications, images, and other relevant information. Minor differences in color, appearance, packaging, or presentation may occur. Customers should review available product details carefully before ordering to ensure the selected item meets their expectations.

6. Pricing

Product prices and applicable offers may change when necessary. We may correct inaccurate pricing, descriptions, or promotional information if an error is identified. The applicable product price presented when an order is confirmed will be considered for processing, subject to verification and availability.

7. Product Availability

Product availability may change without notice because of inventory levels, demand, supplier conditions, or other operational circumstances. Adding a product to an order does not guarantee continued availability until the order has been reviewed and confirmed. Unavailable products may be removed or canceled.

8. Shipping & Delivery

Delivery timelines are estimates and may vary because of courier operations, weather, address accuracy, service conditions, or circumstances outside reasonable control. Customers should provide complete delivery information and make reasonable arrangements to receive their orders when delivery is attempted at the provided address.

9. Returns & Refunds

Eligible products may be returned within 7–14 days from delivery, provided they satisfy the applicable return requirements. Items should generally remain unused, undamaged, and in their original condition with required packaging and accessories. Refunds or other resolutions are available only after return approval.

10. Return Requests

Customers must contact our support team before sending a product back. Return requests should include relevant order information and a clear explanation of the reason for return. Products should not be returned independently without following the instructions provided, as this may delay review and processing.

11. Order Cancellation

Cancellation requests should be submitted before an order has been processed or dispatched. Once an order enters delivery or dispatch processing, cancellation may not be possible. Customers who no longer require an order should contact support promptly so the request can be reviewed.

12. Customer Responsibilities

Customers are responsible for providing accurate names, contact information, delivery addresses, and order details. They should also follow applicable ordering, delivery, return, and support instructions. Incorrect or incomplete information may cause delays, unsuccessful delivery attempts, order cancellation, or difficulties when requesting assistance.

13. Delivery Acceptance

Customers should make reasonable arrangements to receive confirmed orders when delivery is attempted. The applicable Cash on Delivery amount should be ready at the time of delivery. Repeated refusal of confirmed orders without a reasonable explanation may affect future order acceptance or delivery arrangements.

14. Damaged or Incorrect Products

If a delivered product appears damaged, defective, or different from the item ordered, customers should contact support promptly. Relevant order information may be requested for verification. After reviewing the circumstances and product condition, appropriate instructions, replacement options, return approval, or another suitable resolution may be provided.

15. Product Condition

Products submitted for return should remain unused, undamaged, and in suitable condition. Original packaging, labels, tags, accessories, manuals, and included materials should be preserved where applicable. Products showing signs of misuse, alteration, damage, or excessive handling may not qualify for return or replacement.

16. Intellectual Property

Website content, including written material, photographs, graphics, designs, logos, product presentation, and other original elements, may be protected by applicable intellectual property rights. Customers may view and use the content for personal shopping purposes but should not copy, reproduce, distribute, modify, or republish it.

17. Website Usage

Customers agree to use the website responsibly and lawfully. Users must not attempt unauthorized access, interfere with website functionality, introduce harmful material, misuse available services, or engage in activities that could negatively affect website performance, security, other customers, or normal business operations.

18. Account Information

Where account features are available, customers are responsible for keeping their account information accurate and maintaining reasonable security over access credentials. Customers should promptly notify support if they suspect unauthorized account activity. We may restrict access when necessary to protect customers, information, or website operations.

19. Third-Party Services

Third-party providers may assist with delivery, website functionality, technical maintenance, customer support, analytics, or other operational requirements. Their involvement may be subject to separate terms and practices. We are not responsible for independent services that are outside our reasonable control or direct management.

20. Limitation of Liability

We are not responsible for circumstances beyond reasonable control, including unexpected delivery interruptions, technical difficulties, inaccurate customer information, courier delays, or other external events. Customers remain responsible for reviewing product details, providing accurate information, following applicable instructions, and using products appropriately after delivery.

21. Privacy

Customer information is handled according to our Privacy Policy and applicable information-handling practices. Information may be used when reasonably necessary to process orders, coordinate delivery, provide customer support, manage returns, maintain records, and address legitimate operational requirements associated with customer interactions.

22. Policy Updates

These Terms & Conditions may be revised when services, procedures, product offerings, or business practices change. Updated terms will be made available through the relevant website section. Customers are encouraged to review the current terms periodically, particularly before placing new orders or submitting support requests.

23. Customer Support

Customers may contact our support team regarding orders, products, delivery concerns, cancellations, returns, refunds, or questions about these terms. Please provide relevant information when requesting assistance so the matter can be reviewed efficiently. Our support team will provide guidance according to the applicable policies and procedures.

Return & Refund

1. Return Eligibility

Eligible products may be returned within 7–14 days from the date of delivery. Items must remain unused, undamaged, and in their original condition. Returns requested after the applicable return period may not be accepted. Eligibility is determined after reviewing the product and order details.

2. Original Packaging Requirement

Products should be returned with their original packaging, tags, accessories, manuals, labels, and other included materials whenever applicable. Proper packaging helps protect the item during return transportation and supports an efficient inspection process. Missing materials may affect return eligibility or available resolution.

3. Return Request

Customers must contact our support team before returning any product. Return requests should include the relevant order information and a clear description of the reason for return. Products should not be sent back without receiving return instructions or confirmation from our support team.

4. Return Approval

Return requests are reviewed before approval. Our team may verify order information, delivery details, product condition, and the reason for the request. Approval is provided only when the product meets the applicable return requirements and the request is submitted within the permitted return period.

5. Seven to Fourteen Day Return Period

Eligible products may be returned within a period of 7–14 days following delivery. The exact applicable period may depend on the product category and stated return conditions. Customers should submit requests promptly to avoid missing the permitted timeframe for returning an eligible item.

6. Non-Returnable Items

Certain products may not qualify for return because of their nature, hygiene requirements, customization, opened packaging, or other applicable conditions. Products identified as non-returnable at the time of purchase may only be eligible for assistance when they arrive damaged, defective, or incorrect.

7. Damaged Products

If a product arrives damaged or defective, customers should contact our support team as soon as possible. Please provide order details and any requested information describing the issue. The product may be reviewed to determine whether a return, replacement, or another suitable resolution applies.

8. Incorrect Products

If you receive an item that differs from the product ordered, please notify our support team within the applicable return period. Order information may be reviewed to confirm the issue. When verified, appropriate return instructions or another suitable resolution may be provided.

9. Product Condition

Returned products should be unused, clean, undamaged, and maintained in the condition received. Items showing signs of use, alteration, damage, or improper handling may not qualify for return. Customers should carefully preserve the product until the return request has been reviewed.

10. Product Inspection

Returned products may be inspected before a refund, replacement, or other resolution is approved. The inspection may consider product condition, packaging, included accessories, visible damage, and consistency with the original order. Final eligibility is determined after the required review has been completed.

11. Exchange Requests

Exchanges may be available for eligible products when an appropriate replacement is available. Exchange requests must follow the same applicable return requirements, including the permitted return period and product condition standards. Availability of a replacement may affect whether an exchange can be provided.

12. Return Shipping

Return shipping arrangements may depend on the reason for the return and the product involved. Customers should follow the instructions provided by our support team rather than sending products independently. Where applicable, responsibility for return shipping will be communicated during the return process.

13. Cash on Delivery

Orders are handled through Cash on Delivery only. Customers are required to provide the applicable order amount when the product is delivered. No online payment details are required for placing an order, helping keep the payment process straightforward and focused on delivery.

14. Refund Eligibility

Refunds are available only for approved returns that satisfy the applicable eligibility requirements. The returned product must pass the necessary review, and the request must have been submitted within the permitted 7–14 day return period. Requests that do not meet these conditions may be declined.

15. Refund Process

Once an approved return has been received and inspected, our support team will review the outcome and communicate the applicable refund arrangements. Processing may require reasonable time after the returned product is received. Customers will receive relevant information regarding the next steps when available.

16. COD Refund Arrangements

For Cash on Delivery orders, approved refunds will be arranged using the available refund process communicated by customer support. Customers may be asked to provide accurate information needed to complete the refund. Refund arrangements are subject to successful return approval and verification.

17. Order Cancellation

Customers may request cancellation before an order has been processed or dispatched. Once an order has entered delivery or dispatch processing, cancellation may no longer be possible. Customers should contact support as soon as possible when they no longer wish to receive an order.

18. Refused Deliveries

Customers are expected to accept confirmed orders when delivery is attempted. Repeatedly refusing eligible orders without a valid reason may affect future order handling. If there is a genuine concern with the product or delivery, customers should contact support for appropriate assistance.

19. Policy Abuse

Returns and refunds may be refused when there is evidence of misuse, repeated unreasonable requests, fraudulent behavior, intentional product damage, altered items, or other abuse of the return process. These measures help maintain a fair and consistent experience for customers and responsible order handling.

20. Clearance Products

Clearance, promotional, discounted, or final-sale products may have specific return conditions. Any applicable restrictions will be communicated with the relevant product information or purchase details. Customers should review those conditions carefully before ordering because certain reduced-price products may have limited return eligibility.

21. Customer Responsibility

Customers are responsible for providing accurate order information and following all return instructions provided by our support team. Products should be packaged appropriately and protected during return transportation. Failure to follow reasonable return instructions may delay processing or affect the final return decision.

22. Policy Updates

This Return & Refund Policy may be updated when return procedures, product categories, or operational requirements change. Updated information will be made available through the applicable policy section. Customers should review the current policy before submitting a return request to understand the requirements that apply.

23. Contact Support

For questions about returns, refunds, damaged products, incorrect orders, cancellations, or eligibility, customers may contact our support team using the available contact details. Please provide relevant order information when requesting assistance so our team can review the matter and provide appropriate guidance.